Privacy Policy
Last updated: 8 January 2025
Personal Information
We collect personal information that you voluntarily provide to us when you contact us through our website forms, including:
- Name and contact details (email address, phone number)
- Company name and business information
- Inquiry details and messages you send us
- Any other information you choose to provide
Technical Information
We may automatically collect certain technical information when you visit our website, including:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website and search terms used
- Device information (type, operating system, screen resolution)
We use the information we collect for the following purposes:
- Responding to Inquiries: To respond to your contact forms and provide the information or services you've requested
- Business Communication: To communicate with you about potential business opportunities and follow up on your inquiries
- Service Improvement: To improve our website functionality and user experience
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect our website from spam, fraud, and other malicious activities
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Web3Forms Email Service: We use Web3Forms, a third-party service provider, to process contact form submissions and deliver them to us via email. Your form data is transmitted securely to Web3Forms for processing. While we select reputable service providers, we cannot guarantee the security of their systems and are not liable for any data breaches or security incidents that may occur within their infrastructure.
- Other Service Providers: We may share information with other trusted third-party service providers who assist us in operating our website and conducting our business
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction
- Consent: With your explicit consent for any other purpose
We use Web3Forms as our contact form processing service. When you submit a contact form on our website:
- Your form data is transmitted securely to Web3Forms' servers
- Web3Forms processes the data and forwards it to us via email
- Web3Forms may temporarily store your data for processing purposes
- Web3Forms has their own privacy policy and data handling practices
Important Disclaimer
While we carefully select reputable third-party service providers, we cannot control or guarantee the security measures of Web3Forms or any other third-party providers. We are not responsible or liable for any data breaches, unauthorized access, or security incidents that may occur within third-party systems. By using our contact forms, you acknowledge and accept this limitation of our liability regarding third-party services.
For more information about Web3Forms' data practices, please refer to their privacy policy at web3forms.com/privacy.
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using encryption (SSL/TLS)
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Secure storage and disposal of personal information
Under Australian privacy laws, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information in certain circumstances
- Withdrawal of Consent: You can withdraw your consent for us to process your information at any time
- Complaints: You can make a complaint about how we handle your personal information
To exercise any of these rights, please contact us using the details provided below.
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Provide personalised content and recommendations
- Ensure website security and prevent fraud
You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- To provide ongoing services and support
- To comply with legal obligations
- To resolve disputes and enforce our agreements
- For legitimate business purposes
When personal information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
If you're not satisfied with our response to your privacy concerns, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Posting the updated policy on our website
- Updating the "last modified" date at the top of this page
- Sending notification via email if you have provided us with your contact details
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.